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2023 Best of Staffing

Residential Director

  • Location: Hartford , Connecticut
  • Type: Direct Hire
  • Job #60149
  • Salary: $65,000.00 - $85,000.00 Per Year

Our client, a Non-Profit Healthcare Organization with locations throughout CT, is in need of Residential Directors for fulltime positions managing multiple homes that house patients with disabilities. $4000 Sign-On Bonus offered plus Excellent benefit package.

  • Multiple Locations and positions Available throughout Connecticut including Hartford, Hebron, Middletown, Shelton, Southington, Thomastown and Watertown.

The Residential Director is accountable of administrative oversight, and staff management of assigned programs and services.  The incumbent is an integral part of the day-to-day operations and is responsible to monitor and maintain processes for all contractual agreements and licensing regulations, and policies and procedures consistent with mission and core values. 

  • Generous 4 weeks Paid Vacation, 12 Sick Days, and 3 Days Personal Time, Plus 14 Paid Holidays
  • Affordable Medical, Dental, and Vision Benefits (80% Paid by Company)
  • 403(b) Retirement Plan (9.5% Company Contribution)
  • Free and Low-Cost Life Insurance Options and Free Long-term Disability Insurance
  • Excellent Professional Development Opportunities; Tuition Reimbursement; Career Pathways
  • Staff Recognition and Appreciation
  • Paid Training, Education, and Certification as necessary (including CPR training)

Qualification Requirements: 

  • Master’s degree in a related field
  • At least three (3) years of experience working with people with disabilities in a supervisory role.
  • Valid driver’s license


  • Becomes conversant with internal and external regulatory agencies’ policies and procedures required for effective program operations and acts as liaison with parents, guardians and outside agencies.
  • In collaboration with program manager(s), manages all aspects of the day-to-day operations of assigned location(s) and provides higher level oversight to assigned locations. Ensures that program manager(s) are trained in each location to provide support.  
  • Provide direct support as needed to meet programmatic need.
  • Defines goals and objectives, plans, implements, and evaluates programs, services, and activities in collaboration with other members of the Planning and Support Team; ensures services meet individual needs; monitors the implementation of programs and individual participation; assists in assessing and evaluating progress and the need for change; coordinates and leads all meetings related to individuals.
  • Maintains and reviews records and evaluations of all individuals including quality assurance for their locations.    
  • Ensures that program operations comply with state and federal regulations, policies and procedures and with health and safety regulations; prepares locations/programs for quality assurance reviews; meets with DDS/DCF and ICF quality assurance staff during inspections; discusses program related licensing issues and plans of correction and implements solutions. Assists in the preparation of certification applications.
  • Monitors and maintains positive outcome measures as defined by the license regulations and agency quality assurance processes.  Ensures program compliance through the timely and accurate reporting of data internally and externally.
  • Monitors the documentation and filing of household data, financial records, habilitative reports, activity schedules, fire drills and other relevant data: in-services staff on documentation procedures and implementation.
  • Monitors the operating budget for each location, ensures the maintenance of financial records; conducts quarterly audits; assists in preparing proposals for funding for additional programs; purchases or supervises the purchase of food, supplies and equipment; manages inventory; creates, defines and monitors a crisis management plan, including emergency procedures; uses relevant technology to complete work goals; ensures that the physical site and equipment are maintained.
  • Monitors medical and health needs in collaboration with the Group Home Nurse Coordinator to ensure medical needs are being met.
  • Investigates allegations of Abuse and Neglect according to DDS, DSS and Department of Children and Families (DCF) regulations to protect the rights of individuals.
  • Oversees the development of routines, schedules and procedures for each location;  assists in the recruitment and hiring of staff; prepares and conducts site-specific in-service trainings; monitors training and certifications; schedules staff as needed; leads and mentors direct support staff; provides guidance and direction to supervisory and non-supervisory staff to assist in their development; manages conflicts and disciplinary issues; supervises and evaluates all operations and program staff; conducts one to one meetings and staff meetings.
  • Completes an annual evaluation of the job performance of managers and other staff per policy, so that areas of strength may be recognized, continued performance at optimal levels encouraged and issues in performance identified and addressed with a self-improvement plan.
  • Responds to after-hour calls, for evenings, weekends, and holidays as needed on a rotating basis, in collaboration with program managers within assigned locations.
  • Works in coordination with program managers for proficient service delivery.
  • Attends educational workshops, reviews professional publications, establishes professional networks, participates in professional societies to maintain professional and technical knowledge.  Maintains current knowledge of program development trends and other issues that may impact individuals and programs and seeks out opportunities to advance personal knowledge that may positively impact the services provided by the organization.
  • Represents in a positive and professional manner when interacting with participants, co-workers, families, outside agencies and others in the community; ensures that all actions, activities, and decisions are aligned with vision and values; creates a welcoming, attractive, person-centered, culturally aware environment for individuals and staff.
  • Other duties as assigned.
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